Privacy Policy

This Privacy Policy explains how QueBooking ("we", "our", or "us") collects, uses, and protects your personal data when you use our website. We are committed to complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.

1. Who We Are

QueBooking is a UK-based service that enables users to book appointment tokens online. We act as the Data Controller for the information you provide via our User Website.

2. What Personal Data We Collect

• Full name, email address, phone number
• Appointment history and token bookings
• Device, IP address, browser type
• Location data (only if you consent)
• Cookies and usage data (see our Cookie Policy)

3. Legal Basis for Processing

We process your data under the following legal bases:

• Consent – for email marketing, optional location services, etc.
• Contract – to provide you with appointment booking services.
• Legal obligation – to comply with applicable laws.
• Legitimate interests – to improve and protect our platform.

4. How We Use Your Data

• To facilitate and manage your bookings
• To send confirmations and appointment reminders
• To personalise your experience
• To monitor and improve our website
• To comply with legal obligations

5. Data Sharing and Third Parties

We may share your data with:

• Our service providers (hosting, analytics, notifications)
• Regulatory authorities if required by law
• Business providers you book with (only necessary data)

All third parties are required to handle your data in accordance with UK GDPR.

6. Data Retention

We retain your data only as long as necessary for the purposes stated above or as required by law. After this, your data will be securely deleted or anonymised.

7. Your Rights

Under the UK GDPR, you have rights including to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing
• Withdraw consent (where applicable)
• Data portability (in some cases)

To exercise your rights, email us at: policies@quebooking.com

8. International Transfers

If your data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses (SCCs) approved by the UK ICO.

9. Cookies

We use essential and analytical cookies..

10. Location Access

Our application may request access to your device’s location (GPS or network-based) in order to display nearby shops and improve your user experience. Location access is only used while the app is in use and only if you grant explicit permission.

We do not store or share your location data with third parties. You may disable location access at any time through your device settings, though some location-based features may not function properly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the effective date noted at the top.

12. Contact Us

If you have any questions or complaints about this policy or your data, contact us at:

13. Account and Data Deletion

You have the right to request deletion of your account and associated personal data at any time.

When you submit a deletion request via the QueBooking app, your account enters a 7-day grace period. During this period, your account will be deactivated but not yet permanently deleted. If you log in again during this window, your deletion request will be automatically canceled and your account will remain active.

If no login occurs within 7 days, your account and all associated personal data will be permanently deleted from our systems.

You may also contact the Information Commissioner’s Office (ICO) at ico.org.uk if you are not satisfied with our response.